These terms are the agreement between you and Logic Code Solution LLC for the use of Rental Tracker. Please read them — they cover what the service does, what we each are responsible for, how billing works, and the limits of our liability.
1. Agreement to these terms
By creating an account, accepting an invitation, or using Rental Tracker, you agree to these terms and to our Privacy Policy. If you are using the service on behalf of a company, you confirm you may bind that company, and "you" means the company.
If you do not agree, do not use the service.
2. What the service is — and is not
Rental Tracker is software for managing rentals: properties and units, leases and tenants, rent charges and payments, maintenance, messaging, listings and applications, documents and electronic signatures, and double-entry accounting.
We are not a bank, a money transmitter, a real estate broker, a property manager, a credit reporting agency, a law firm, or an accounting firm. We do not hold your funds as a deposit-taking institution, we do not give legal, tax, or investment advice, and nothing in the service is a substitute for professional advice.
Lease templates, forms, and any suggested text are provided as a starting point only. You are responsible for making sure your leases, notices, fees, and practices comply with the law where your property is.
3. Accounts and eligibility
You must be at least 18 and able to enter a binding contract. You agree to give accurate information and to keep it current.
You are responsible for what happens under your account, and for keeping your password secure. Tell us promptly if you suspect unauthorised access.
Tenant accounts are created by invitation from a landlord or property manager. Registration, subscription, and payment settings are managed on the website; the mobile app is for tenants.
4. Landlord and tenant responsibilities
If you are a landlord or property manager, you are responsible for the accuracy and legality of what you put into the service: lease terms, rent and fee amounts, late-fee rules, listings, notices, and the decisions you make about applicants and tenants.
You are solely responsible for complying with fair housing, tenant screening, security deposit, rent control, disclosure, and consumer protection laws that apply to you. Where you use screening, you are the one making the decision — we provide the tool and pass through the report, and we do not make or recommend any decision about an applicant.
If you are a tenant, you agree that the information you provide in an application is true, and that your obligations to your landlord — including rent — are set by your lease, not by this service. Recording a payment here does not by itself discharge an obligation your landlord disputes.
5. Plans, pricing, and billing
Landlord subscriptions are charged as a single price for the account, not per tenant and not as a multiple of your unit count, and are billed monthly or annually in advance through our payment processor. Which price applies depends on the number of rentable units your account holds and the plan you have chosen: a plan may include a number of units at no charge, and adding units beyond what your plan covers can change what you pay or require a different plan. Units marked offline are not counted. Tenants never pay a subscription fee.
Current prices are shown on the pricing page and in your billing settings. We may change prices with at least 30 days' notice before the change applies to your next renewal.
You authorise us and our processor to charge your payment method for the subscription, applicable taxes, and any per-use charges you incur. If a payment fails, we may retry it and, after a grace period, place the account in a read-only state until it is resolved.
Payments are non-refundable except where required by law or where we say otherwise in writing.
6. Rent payments
Where your landlord enables it, tenants can pay rent by bank transfer through our payment partner. Bank transfers settle asynchronously — a payment shows as processing until it clears, and can later fail or be returned, in which case the charge becomes outstanding again and your landlord may apply late fees under your lease.
Where your landlord accepts Zelle, the transfer happens in your own bank's app and outside this service. Marking it as sent records a pending payment; your landlord confirms or rejects it. We do not process, guarantee, reverse, or mediate Zelle transfers.
Landlord payouts are made to the account the landlord connects with our payment processor and are subject to that processor's terms, verification, and timing. Payment processors may hold, delay, or reverse funds under their own rules, and we are not liable for their decisions.
Rent disputes are between landlord and tenant. We can show the record; we cannot decide who is right.
7. Per-use charges
Some features — tenant screening and credit reports, for example — carry a one-off charge, shown before you confirm. These are billed separately from rent and from the subscription, and are non-refundable once the report has been produced.
8. Cancellation and account closure
You can cancel a subscription at any time from your billing settings. Cancellation takes effect at the end of the paid period; you keep access until then and are not billed again.
Cancelling does not delete your data — the account becomes read-only so records stay available to you and your tenants. To have data deleted, contact us; we will delete what we are not required to keep.
9. Electronic signatures and records
You consent to do business electronically and to receive agreements, disclosures, and notices in electronic form. You agree that an electronic signature made in the service has the same effect as a handwritten one, under the U.S. ESIGN Act and applicable state law.
When you sign, we record the signer, the document, and the date, time, and IP address of signing, and keep them with the signed document as evidence of the signature.
You may withdraw consent to electronic records by contacting us, but doing so may make parts of the service unusable.
10. Your content
You keep ownership of everything you upload or enter — documents, photos, messages, and records. You grant us a limited licence to host, store, process, transmit, and display that content solely to operate the service for you and the people you share it with.
You confirm you have the right to provide the content you upload, including any personal information about other people, and that doing so does not breach anyone's rights.
We own the service itself — the software, design, and brand — and these terms grant you no rights in it beyond use.
11. Acceptable use
Do not use the service to break the law, discriminate unlawfully, harass anyone, send spam, upload malware, misrepresent who you are, infringe intellectual property, scrape or overload the system, attempt to bypass access controls, or access data that is not yours.
We may suspend or remove content and accounts that breach this section.
12. Third-party services
The service depends on third parties — payment processors, bank-linking and screening providers, email delivery, push notification services, and hosting. Your use of those features is also subject to the relevant provider's terms, and we are not responsible for their acts, omissions, outages, or decisions.
13. Disclaimers
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the accounting, reports, or documents produced by the service are suitable for any particular legal, tax, or regulatory purpose. Have your professional adviser check them.
14. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost rent, lost data, or loss of goodwill, however caused.
Our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars if you paid us nothing.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
15. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and costs (including reasonable legal fees) arising out of your use of the service, your content, your breach of these terms, or your breach of any law or of any right of a tenant, applicant, or third party.
16. Suspension and termination
We may suspend or terminate access if you breach these terms, if your payment fails and stays unresolved, if required by law, or if continuing would create risk for us or other users. Where practical we will give notice and a chance to fix the problem.
You may stop using the service at any time. Sections that by their nature should survive termination — payment obligations, disclaimers, liability limits, indemnities, and governing law — do survive.
17. Changes to the service and to these terms
We are actively developing the service and may add, change, or remove features. We may also update these terms; the date at the top shows the current version, and we will give notice in the app or by email before a material change takes effect. Continuing to use the service after that means you accept the updated terms.
18. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute that is not resolved informally.
Before filing anything, please contact us at contactus@getrentaltracker.com — nearly everything is faster to fix that way.
19. Contact
Logic Code Solution LLC, operator of Rental Tracker — contactus@getrentaltracker.com.